Terms & Conditions

Please read these terms and conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions. 

By placing an order you warrant that you are at least 18 years old (or have parents’ permission to buy from us) and accept these terms and conditions which shall apply to all orders placed or to be placed for the sale and supply of any products. None of these terms and conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us. 

We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary. 

If you need to contact us please use our “contact us” page or telephone us on 07552648448 and we will be happy to help you. 

We aim to deliver the best possible customer experience and we therefore adhere to current legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, we have a published Privacy Policy. 

We reserve the right to contact you in relation to reviews for our products and services.  If you elect to submit a review, we will not share your data with any third party 

Methods of Payment 

Payments can be made via the Internationally recognised Paypal platform and accepts all the major cards, please see Paypal’s website for their terms and conditions. 

Payment must be made prior to delivery. The total cost of your order is the price of the product(s) plus delivery charges. 

We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given. 

In the unlikely event that your payment card is used fraudulently to make a purchase with Primo Coffee and Tea Ltd you, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer. 


We aim to despatch all orders within two to five working days. During peak mail order periods (for instance, Christmas season), this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible. 

Primo Coffee and Tea Ltd’s online shop can only accept orders from within the United Kingdom, with a valid postcode. If you are outside the UK, please contact us to discuss your specific order and delivery requirements. We use Tendring Express Services Ltd. and APC Overnight Services for all our deliveries depending on location.

Please note that due to bio-terrorism legislation introduced in the United States of America following September 11, it is no longer commercially viable for us to ship mail order coffees to this country. Please accept our apologies. 

Where goods are unavailable, or out of stock, Primo Coffee and Tea Ltd will advise customers appropriately through the online shop. 

There is a flat rate of £2.99  delivery cost up to the value of £30.00.

Cancelling your Order Prior to Delivery 

You may cancel your order at any time up to the time prior to your item being dispatched by telephone 07552 648448 (09.30 – 1800 Monday to Friday). After you have received the goods please refer to our Returns Policy below: 

Refund and Returns Policy 

You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return the unopened goods for a full refund. Should you cancel, we will then refund you the price you have paid for the goods – delivery charges cannot be refunded. It is your responsibility to give notice of your wish to cancel within this cancellation period by email to contact@primo-coffee.co.uk or phone 07552 648448. You are under a duty to take reasonable care of the goods. We ask that the goods are returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. 


Primo Coffee and Tea Ltd aim to deliver all products in perfect condition and exactly as the customer would wish to receive them. In order to ensure that this policy is maintained, claims of damaged or non-delivered goods should be made to Primo Coffee and Tea Ltd within 24 hours of receipt, Primo Coffee and Tea Ltd will be happy to provide substitute items, full collection and reimbursement, full credit or replacement. 


Prices are charged according to those published on the site on the day of purchase. Primo Coffee and Tea Ltd reserves the right to alter prices to reflect changes in material costs. 

As our Coffee and tea products are food items, they are not VAT-chargeable. 


Payment by cheque 

We cannot accept payments made by cheque. 

Customer service 

If you wish to register a complaint or comment please use the details found within the contact us section. You may do so either by phone, email or post. We will deal with your query as soon as possible. 

Legal Statement 

Every care has been taken to describe items as accurately as possible; however slight variations may occur due to the production of some of the goods. 

Prices are subject to alteration and changes in VAT without notice. Should a product not be available we will contact you to discuss an alternative product. 

This website, any content contained herein and any contract brought into being as a result of usage of this website shall be governed by and construed in accordance with the laws of England. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. 

Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted. 

Use of this Website from outside the UK 

Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland, Europe, USA, Canada, Hong Kong, Australia or New Zealand. Those who choose to access this site from other locations are responsible for compliance with local laws if, and to the extent, local laws are applicable. 

At this point the contract for our sale and your purchase of the goods shall be made and the contract shall be formed at the place from which our acceptance email is sent to you. 

Privacy Statement 

We are committed to protecting your privacy and security as our customer. Please see our Privacy Policy. 

Changes to the privacy policy 

We reserve the right to change and update the privacy policy and these changes will be posted on our web site. We encourage you to visit this page from time to time to ensure you are aware of our any changes we may have made. 

Privacy policies of link sites 

While we carefully select the websites to which we link, we are not responsible for the privacy practices or the content of these websites. 

Contact us 

If you have any concerns regarding any personal information relating to you that we are holding, please contact us directly by using the details on our “contact us” page. 


The site currently uses Paypal which is used to ensure a safe and secure shopping experience. For information on their security procedures please visit their website. 

Damage to your Computer 

Primo Coffee and Tea Ltd makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Primo Coffee and Tea Ltd shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website. 

Browser cookies 

Most websites you visit, including this one, use cookies in order to improve your user experience by enabling the website to ‘remember’ you, either for the duration of your visit or for repeat visits. Cookies do lots of different jobs, like remembering your choices and preferences or checking what your browser is able to do. They can allow your selections or preferences that you’ve already made to be remembered when you’re completing a form. They also allow us to understand how people use the website. 

A cookie is a small text file that is stored on your computer or other device when visiting a website. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. They’re here to make the site work better for you, and to help us understand how people use the website. 

These cookies aren’t used to identify you personally but they can remember activities and preferences chosen by you and your browser. You can manage cookies by controlling which cookies are saved or by deleting them, if you wish. It is possible to turn off your cookies through your website browser settings however this may affect the functionality and experience of our site. Please visit the help section of your website browser to learn how to turn your cookie settings off. 

We use different statistical methods including Google Analytics. Full details on the cookies set by Google Analytics are published on the Google website. Google also publishes a browser add-on to allow you to choose what information about your website visit is not sent to Google Analytics. For more information you can see our Cookie Policy here.

Statutory rights 

Please note that nothing contained within these terms and conditions affects your right as a consumer. 


All material, images, text, packaging design and other information found on this site remains the property of Primo Coffee and Tea Ltd and cannot be used without our express permission. 


Primo Coffee and Tea Ltd cannot accept responsibility for any misuse of our website. 

Primo Coffee and Tea Ltd will not be held responsible for any loss, damage, theft, etc. of items during transit to and from our premises. 

In no event shall Primo Coffee and Tea Ltd be liable for any indirect punitive, special or incidental damage (including loss of business, revenue, profits, use, data or other economic advantage) however it arises. 

Primo Coffee and Tea limited is a registered Limited Company in the UK. Register No: 09965220.

Registered Office: 10 St Marys Fields, Colchester, Essex CO3 3AE, UK.